Refund policy

At Alankrta, we want you to love your purchase. If something isn't right, we'll do our best to make it right quickly and fairly.

Damaged, Broken, or Incorrect Items

  • Please film a clear, continuous video while opening your parcel. This unboxing video is required for a free replacement claim for an item broken or damaged in transit.
  • Report a damaged, broken, or incorrect item within 48 hours of delivery by sending us the video and photos, if available, by email or WhatsApp.
  • Once verified, we will provide a free replacement. If a replacement is unavailable, we will issue a full refund.

Return Window

  • Return requests must be made within 3 days of delivery.
  • The product must be unused and unworn, in its original condition, with all original packaging intact.

Non-Returnable Conditions

Returns may not be accepted if the product has been used or worn, the request is made after the 3-day return window, or the original packaging is missing or damaged. Minor colour variations caused by lighting or screen differences are not considered defects, but a colour exchange may be requested under the exchange terms below.

Return Shipping

  • Return shipping is free for verified damaged, broken, or incorrect items.
  • For change-of-mind and other non-defective returns, return shipping charges are paid by the customer.

Exchanges

  • Size exchange: One free size exchange is allowed per order. For an approved size exchange, Alankrta covers the return pickup and delivery of the replacement.
  • Colour exchange: A colour exchange is allowed, but the customer pays the return shipping charge. Alankrta sends the replacement colour without an additional exchange or replacement-shipping fee.
  • Design change: A change of design is not eligible for exchange. The customer may make an eligible return under this policy and place a new order.
  • Exchange requests must be made within 3 days of delivery. Products must be unused and unworn, in their original condition and packaging, and exchanges are subject to stock availability.

Refund Process

  • After we receive and inspect the returned product, approved refunds are initiated within 24 hours.
  • Banks and payment providers may take 5–7 business days after initiation to credit the amount.
  • Refunds are issued to the original payment method. For Cash on Delivery orders, refunds are made by bank transfer or store credit after the customer provides the required details.

Order Cancellation

  • Orders can be cancelled before dispatch.
  • Once shipped, an order cannot be cancelled.

Return Pickup

If a return pickup fails because the customer is unavailable after reasonable attempts, the return request may be cancelled.

Pricing and Stock Errors

We reserve the right to cancel orders affected by pricing errors, stock issues, or suspected fraudulent activity.

Contact Us

Email: contact@alankrta.com
Phone / WhatsApp: +91 9118061011

Alankrta is the public-facing brand operated by Priti Bangle Store.

By placing an order, you agree to this Return & Refund Policy.